Privacy Policy​

Find out how we keep your data safe and ensure complete privacy when using our app.

Updated: November 1, 2024

Venturion doo (“we”, “our” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and disclose your personal information.

This Privacy Policy applies to our application and related subdomains (collectively, the “Service”), including our petzo application, which is owned by Venturion doo. By using our Service, you acknowledge that you have read, understood, and consent to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Use.

Definitions and key terms

In order to explain the terms in this Privacy Policy as clearly as possible, each of the following terms is defined as follows:

  • Cookie: A small amount of data generated by a website and stored in your browser. It is used to identify your browser, provide analytics and remember information such as language settings or login details.
  • Company: When this policy refers to "Company", "we", "our" or "us", it refers to Ventrion doo, (Maglajska 1), which is responsible for your information in accordance with this Privacy Policy.
  • Country: Location of Venturion doo or the owner/founder of Venturion doo, which in this case is Bosnia and Herzegovina.
  • User: A company, organization or person that registers to use the Petzo Service to manage relationships with its customers or service users.
  • Device: Any device connected to the Internet, such as a phone, tablet, computer or any other device that can visit Petzo and use its services.
  • IP address: A number assigned to each device connected to the Internet, often indicating the geographic location of the device.
  • Personnel: Persons employed by Petzo or contracted to perform a specific service.
  • Personal data: Any information that directly or indirectly enables the identification of a natural person, including the numbers of personal documents.
  • Service: The Service provided by Petzo, as described in the relevant terms and conditions and on this Platform.
  • Third Party Services: Refers to advertisers, promotional partners and others who provide content or products that we think may be of interest to you.
  • Application: Refers to the Petzo Application, defined as the software product listed above.
  • You: The person or entity registered with Petzo to use the Services.

What information do we collect?

We collect information from you when you visit our app, register on our website, place an order, subscribe to our newsletter, answer a survey or fill out a form.

Information collected includes:

  • Name / username
  • Phone numbers
  • Email addresses
  • Postal addresses

We also collect information from mobile devices to provide a better user experience, although these features are completely optional:

  • Location (GPS): Location data helps build an accurate picture of your interests, which can be used to deliver targeted and relevant ads to potential customers.
  • Photo Gallery (Images): Enabling gallery access allows users to upload any photo from their gallery. You can certainly deny access to the photo gallery for this platform.

When does Venturion doo use end-user information from third parties?

Venturion doo collects end-user data necessary to provide its services. End-users may voluntarily provide information available on social networks. If you provide us with such information, we may collect publicly available information from the social networks you have provided. You can control how much of your information social networks make public by visiting those websites and changing your privacy settings.

When does Venturion doo use customer information from third parties?

We receive certain information from third parties when you contact us. For example, when you send us your email address to indicate your interest in becoming a Venturion doo user, we may receive information from third parties that provide automated fraud detection services. We occasionally collect information available on social media. You can control how much of your information social media makes public by visiting those pages and changing your privacy settings.

Do we share the information we collect with third parties?

We may share the information we collect, both personal and non-personal, with third parties such as advertisers, promotional partners and others who provide our content or whose products or services we think may be of interest to you.

We may also share information with our current and future affiliates and business partners. In the event of a merger, sale of assets or corporate reorganization, we may share or transfer your personal and non-personal information to our legal successors.

We may engage trusted third parties to provide services such as hosting, database management, payment processing and customer support. We share information with these third parties so that they can perform these services for us and for you.

We may also share log file data (including IP addresses) for analytical purposes with third parties, such as web analytics partners and advertising networks.

Where and when is information collected from users and end users?

Venturion doo collects personal information that you provide to us. We may also receive personal information about you from third parties, as described above.

How do we use the information we collect?

Any information we collect from you may be used in the following ways:

  • Personalization of your experience: Your information helps us better respond to your individual needs.
  • Improving our app: We continuously strive to improve our app based on the information and feedback we receive from you.
  • Improving Customer Service: Your information allows us to more effectively respond to your requests and support needs.
  • Transaction processing.
  • Administer contests, promotions, surveys or other site features.
  • Sending periodic emails.

How do we use your email address?

By submitting your email address through this application, you agree to receive emails from us. You may unsubscribe from any of these emails at any time by clicking the unsubscribe link or other unsubscribe option included in the email.

Email addresses provided only through the order processing page will be used solely to send information and updates related to your order. However, if you have provided us with the same email address in another way, we may use it for any of the purposes set out in this Privacy Policy.

How long do we keep your information?

We only keep your information for as long as we need it to provide you with the services and fulfill the purposes described in this policy. When there is no longer a need to use your information or a legal obligation to keep it, we will remove it from our systems or de-identify it so that it is not associated with you.

How do we protect your information?

We implement various security measures to protect your personal information when you place an order, enter, submit or access your information. We use a secure server. All sensitive data (such as credit card information) is encrypted using SSL technology and stored on secure servers that are only accessible to authorized persons with special rights.

However, we cannot guarantee the absolute security of any information you transmit to or through Venturion doo, as no security measure is infallible.

Can my information be transferred to other countries?

Venturion doo is registered in Bosnia and Herzegovina. The information we collect through our application may be transferred from time to time to our offices, staff or third parties around the world. By using our service, you voluntarily consent to the transfer of your information across borders.

Is the information collected through the Venturion doo service secure?

We take precautions to protect the security of your information. We have physical, electronic and managerial procedures to prevent unauthorized access, maintain data security and use your information properly.

However, neither humans nor security systems are infallible, including encryption systems. Although we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

Can I update or correct my information?

The rights you have regarding updating or correcting information depend on your relationship with Venturion doo.

  • Staff: Employees can update or correct their information in accordance with internal employment policies.
  • Users: Users have the right to request the restriction of certain uses and disclosures of personal data. You can contact us to:
    • Updated or corrected your personal information.
    • Change your preferences regarding communications and other information you receive from us.
    • Delete personal data from our systems, provided there are no legal obligations to keep them.

To protect your privacy and security, we may take reasonable steps, such as requiring a unique password, to verify your identity before providing you with profile access or changes.

Sale of business

We reserve the right to transfer information to a third party in the event of a sale, merger, or other reorganization of the business of Venturion doo or its affiliates, provided that the third party agrees to the terms of this Privacy Policy.

Cookies

Venturion doo uses “cookies” to identify the areas of our application that you have visited. Cookies are used to improve the performance and functionality of the application, but are not necessary for its use. Disabling cookies may affect the functionality of the application, such as the ability to remember login information.

Remarketing services

We use remarketing services to show ads to users who have already visited our app. This allows our company to "follow" users across the Internet through ads on the platforms they use most often.

Changes to the Privacy Policy

We may change our Privacy Policy from time to time to reflect changes in our services and policies. These changes will be posted and your continued use of the Service will be deemed acceptance of the updated Privacy Policy.

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